Patient services

A. International Patient Coordinator

We understand that going through medical treatment in a foreign scenery can be an intimidating experience. For this reason, Gruppo San Donato provides personalized services for its patients coming from abroad. In the process of becoming a patient at one of our facilities, you will be paired with an international medical coordinator who speaks “your language”. 

He or she is your advocate within GSD, and will help you access all of the exceptional services you would expect from a world-class healthcare system. Our coordinator will be at your side to answer all your questions, provide language interpretation and accompany you to your appointments. 
List of languages spoken: Arabic, Chinese, English, French, Italian, Romanian, Russian, Spanish, Ukranian.


B. Management of Medical Records 

Your medical files and requirements will be reviewed and assessed before your arrival to Italy. Our medical coordination process starts with the following:

  • Matching your medical needs with an appropriate GSD facility
  • Arranging appointments for outpatients and inpatient admissions
  • Scheduling diagnostic imaging examinations
  • Preparing a report that includes a treatment plan, an estimated length of stay and an approximate quotation


C. Your Hospital Stay 

At GSD facilities, your health and comfort during your hospital stay are our top priorities. Our physicians and staff are here to make sure you receive the best care and your personal needs are met.

Besides providing medical care, we feel it is essential to take care of each aspect which may contribute to making your stay in our hospitals a relaxing experience. You will be able to choose among various room categories ranging from an intimate single room to large suites, characterised by minimalist-style décor and fully equipped with all necessary amenities to ensure you comfort and security.


D. Follow-up care 

Upon discharge, the International Patients Office will put together a complete package of information, which will detail your follow-up care instructions, medications and a translation of the procedures carried out while you were a patient at our facilities. 
For some patients, in particular the ones undergoing a complex medical treatment, a series of follow-up appointments will be programmed at the same GSD facility where the treatment took place.